Shipping policy
Shipping Policy
At Amid The Moss, we handcraft each order with care and intention. Here's what you need to know about shipping:
Processing Time
Orders are typically processed and shipped within 1-2 business days of purchase. Please note:
- Made-to-order items (such as Happies Pain Relief Gummies) require 1 additional day for preparation before shipping
- Custom Book Boxes require 3-4 days for design and assembly after we receive your book
- Orders placed on weekends or holidays will be processed on the next business day
Shipping Methods
We offer shipping through USPS, UPS, and FedEx. You can choose your preferred carrier at checkout based on availability and delivery speed. Only the options available in your area will populate at checkout.
Shipping Costs
Shipping costs are calculated at checkout based on your location, package weight, and selected carrier. Rates vary depending on the shipping method you choose.
Delivery Timeframes
Once your order ships, delivery times depend on the carrier and service level you selected:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Priority Shipping: 1-2 business days
Please note: Delivery times are estimates and may vary during peak seasons or due to carrier delays.
Tracking Information
All orders include tracking. You will receive a shipping confirmation email with your tracking number once your order has been shipped. You can use this number to monitor your package's progress.
Shipping Locations
We currently ship to addresses within the United States only. We do not offer international shipping at this time.
Order Issues
If your package is lost, damaged, or delayed, please contact us at hello@amidthemoss.com and we'll work with you to resolve the issue.
Questions?
If you have any questions about shipping, please reach out to us at hello@amidthemoss.com